Tutee's FAQ

You may fill up the Tutor Request Form under “Request a Tutor" at our website. You may also contact us through Whatsapp/SMS/Call Us.

For immediate replies do whatsapp us!

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How do I request for a tutor online?

The agency commission is deducted from the tutor's fee.

 

Our agent fee on the tutor is generally 50% of the 1st month of tutor fees. Once the assignment’s details such as schedule, rate, and the first lesson are confirmed, our tutor recruiter in contact with you will send you an official invoice via email with the confirmation and payment details.

 

You will transfer this amount to us directly.

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Do I have to pay any agency fees?

To simplify things, we group our tutors into three main tutor categories:

 

Part-Time Tutors 

 

– Refers to private tutors who doing it part-time. Most of the tutors are either students, A-level graduates, Diploma students/graduates, or Undergraduates. Part-time tutors are the cheapest option for home tuition in Singapore.

Full-Time Tutors 

– Refers to full-time private tutors who teach as a profession.  often have significantly had more teaching experiences than part-time tutors The actual qualifications and experience of a full-time tutor can vastly differ between individuals, hence so does the tuition rate they command.

Ex-MOE MOE/School Teachers 

– Refers to ex/current school teachers either from MOE or from private and international schools. Tutors under this category are the most experienced and qualified in private tutoring and thus command the highest tuition rates.

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What are the types of tutors available?
Can I change or cancel my tutor if I am not satisfied with the current one?

Yes, of course. If the provided tutor does not meet your needs, you may inform your assigned tuition coordinator regarding the cancellation or request for a change of tutor.

 

We will promptly make the necessary arrangements. Do note that you are still required to make payment to the Kovan Learning Centre for all lessons already conducted.

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You may make a bank transfer via ATM, internet banking or Cheque. Upon confirmation, payment details will be provided in the official email invoice sent to you. If you have any doubts, you can always contact us directly.

For all payments please take note that, it is your responsibility to ensure that the bank receipt is kept as a proof of transaction if made via cash deposit transfer. Please also notify the agency upon transferring for verification purposes

How do I make the payment?

You may inform the coordinator at any point after the first lesson if you feel that you wish to cancel the tuition.

However, note that once you have confirmed the assignment to book the tutor, there is a binding contract to complete one full lesson and you may only request a change of tutor only after that 1st lesson.

 

If you'd decide to change your mind before the 1st lesson even commences, you are still required to pay the fee for administration purpose.

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What if the tutor is not suitable after X number of lessons?
How do I feedback regarding my good/bad experience?
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You may email us at  kovanlckovan@gmail.com for any feedback or questions that are not answered under the FAQ and Terms and Conditions

 

We appreciate your help in providing us with accurate feedback so as to improve our service and system.

How do I request for a tutor online?
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  1. Name of Student 

  2. Tutoring subject and level 

  3. Once or Twice a week, hours per lesson 

  4. Preference for Undergrad, Graduate or Teacher* 

  5. Preferred Tuition days/time 

  6. Preference for a female tutor? 

  7. Quote and decide the price 

  8. Address, which MRT station is close-by 

  9. Your Email address?

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