Terms & Conditions

By utilizing this site, you are regarded to have acknowledged being lawfully limited by the Terms and Conditions as expressed in this report. On the off chance that you are beneath 18 years old, it would be ideal if you acquire parental assent before utilizing this site.

KovanLCTutors holds the rights to change the terms and conditions without earlier take note. Your utilization of our administrations after such changes have been posted will comprise your consent to the adjusted Terms and Conditions and the majority of the changes.


For Tutors

1) Registrants

By Registering with KovanLCTutors is free. Be that as it may, we hold the rights to reject your application.

Tutors must be at any rate 18 years of age and have the fitting least capabilities to qualify as a tutor.

2) Guide's Profile

Upon Registering at KovanLCTutors as a tutor, you will get a recorded assignment. This record will be utilized for the transferring of photographs, refreshing of profile and any applicable subtleties.
Tutors are in charge of keeping up the privacy of their records and passwords and will be held subject for any exercises happening under their record and secret key, for example, any data, information, content, and materials transferred or refreshed through the record.
Tutors are additionally mindful to guarantee that individual data is filled in as precisely as could be allowed, with no endeavour to delude customers through deceiving and incorrect information.
KovanLCTutors maintain whatever authority is needed to expel/alter substance and end mentors' records because of inability to follow our Terms and Conditions.
KovanLCTutors likewise claim all authority to evacuate any records that are not made.
KovanLCTutors is focused on securing the protection of guides. We won't uncover any personal data without your earlier authorization and assent. Contact data may be uncovered to the customer after they have been effectively coordinated.
Full profiles of mentors might be made available to the supervisory group and facilitators/related organizations, who need the data to waitlist tutors and to contact tutors concerning the tuition fees.
KovanLCTutors won't be at risk for any misfortune emerging from your inability to conform to the Terms and Conditions.

3) Certificates & Qualifications

Tutors are required to provide their grades, schools attended and qualifications obtained when registering as a tutor with us. Tutors will also be encouraged to email scanned copies of their certificates to us for further verification of their qualifications if needed. On their first lesson with tutees, the tutors are required to present original hard copies of their transcripts if requested by the clients. This is exclusive of the duration of tuition.

 

4) Confirmation of assignment & legal obligations

When a tuition assignment has been confirmed, confirmation emails will be sent out to both parties – clients and tutors. This confirmation email will serve as a reminder of the terms and conditions stated in this document, and it will also include full details of the assignment. Upon receiving the confirmation email, tutors are deemed to have accepted to be legally bounded by the Terms & Conditions stated in this document. Failure to comply with the Terms & Conditions will lead to legal actions taken by us. Hence, tutors are reminded to take note of the Terms & Conditions and to ensure their availability before confirming that they can commit to the assignment. After the tuition assignment has been confirmed, tutors who back-out from the assignment for any reason or fail to turn up for the first lesson will be required to pay an administration fee to the Agency.

This can arise from a few scenarios:

(1) Tutors knowingly accepted the assignment but decided to reject it after any time after confirmation

or

(2) Tutors failed to turn up for the first lesson without any valid reason,

and

(3) Tutors changed the agreed timing for the first lesson more than once, resulting in clients’ complaints. Personal commitments will not be acceptable reasons. Tutors need to honour the legal obligations as stated in the Terms & Conditions at all times. The number of administration fees will be evaluated on a case-by-case basis, and not going beyond a maximum of SGD$50.At the same time, tutors who back-out or fail to turn up for the first lesson will have their profiles permanently removed. This is necessary to ensure both the quality of our services and the credibility of our agency. Once the tuition assignment is confirmed, the rate of the tuition assignment is non-negotiable.

 

5) Commission

 

KovanLCTutors or its Associates/Agencies will collect 50% of the tuition fees for the first month as commission upon the completion of 4, 8, 12 or 16 lessons depending on the frequency of the tuition assignment. For example, if the tuition assignment is based on a frequency of two lessons per week, there will then be a total of 8 lessons for the first month, and KovanLCTutors will collect 50% of the tuition fees for 8 lessons. By default, KovanLCTutors will collect commission payment directly from clients. Tutors are not allowed to collect commission payment directly from clients, unless under special circumstances or agreed upon. Commission payment is levied on tutors. Hence, tutors should expect to receive the remaining 50% of the first month’s tuition fees at the end of the last lesson for the first month. (For example, tutors will receive payment on the 8th session if based on a frequency of two lessons per week)If a tutoring assignment is cancelled by the client before tutors complete the agreed number of lessons for the first month, KovanLCTutors will take 50% of the tuition fees for the total number of lessons delivered for our coordination effort. The first month’s tuition fee is based on 4 weeks of lessons and not based on the calendar month. If lessons are postponed (due to any reason from any party), the postponed lessons are not counted in the commission payment. For example, if the frequency of the tuition assignment is based on two lessons per week – twice per week and 2 lessons had been cancelled due to family overseas trip or holidays, KovanLCTutors will still collect based on 8 lessons and not 6 lessons. During the first month, tutors are not allowed to conduct any form of private or financial transactions with the client without prior knowledge and approval of KovanLCTutors. This includes the undertaking of any tuition subjects which may jeopardize the interest of KovanLCTutors. Tutors who have breached the Terms & Conditions will be liable for the full financial losses incurred and will have their accounts removed. Tutors are thus responsible to inform KovanLCTutors if lessons are postponed, or when the frequency and duration of lessons have been changed. During the first month, tutors are not allowed to change the frequency and duration of the tuition assignment once confirmed.

 

6) Cancellation of Assignment

 

Clients reserve the right to cancel or withdraw his/her tuition requests or assignments at any point in time. KovanLCTutors will not be liable for any issues arising from the cancellation of tuition assignments by clients. If the cancellation of client assignments was due to misconduct by tutors (such as dishonesty, false qualifications and certificates, frequent changes in timing, constant delay in teaching, rudeness, etc.), clients reserve the rights not to pay tutors. If a tutor has decided to stop teaching the student (after the first month), he/she is responsible to inform KovanLCTutors at least one week beforehand so that we will be able to find a replacement tutor to take over the current tuition assignments.

 

7) Discipline/Conduct of tutors

Tutors are reminded to be at their best and display good conduct as they will be monitored in several areas, such as punctuality, responsibility and honesty.

 

8) Complaints & Grievances

All complaints lodged by clients against the tutors will be evaluated on a case-by-case basis and tutors will be given a chance to dispute the complaints.

 

9) Legal

Legal actions will be taken against tutors who have breached the Terms & Conditions, attempt to deceive the agency or fail to make the payment, in which, tutors will be liable for any additional legal costs and charges.

 

10) Indemnity

KovanLCTutors will not be held responsible for any default of tuition fees payment. However, we will protect tutors’ interests and will remind clients to make payment to tutors in the event of any delayed payment. KovanLCTutors will also not be held responsible for any injury, damages, disputes, conflicts, claims or loss of any kind that arises between tutors and clients. We can only offer our views and suggestions and will not act as an arbitrator or mediator. KovanLCTutors will not be liable for any direct, indirect, punitive or consequential damages arising in connection with the use of this website.

With effect from 28 September 2019, not all tutors are required to attend the interview at our centre after the phone interview has been conducted, otherwise stated so by our tutor recruiters. For selected individuals only.

 

For Clients (Parents and Students)

 

1) Details of Assignment

Details of tuition assignment provided by clients should be as accurate as possible to prevent misleading both tutors and coordinators.

 

2) Tutors’ Profiles & Transcripts

After shortlisting tutors, KovanLCTutors or Associates will send tutors profiles over to clients for viewing. KovanLCTutors attempts to ensure that the profiles are as accurate as possible but does not guarantee that the tutor profiles are complete, current, or free of errors (For example, typographical errors). Clients are encouraged to access the legitimacy of the hardcopy documents and transcripts of the tutor before the commencement of their first lesson. The tutors are required to present original copies of their certificates to the clients when prompted before the first lesson commences. This is exclusive of the duration of tuition.

 

 3) Availability of Tutors

When clients have made requests for tutors, KovanLCTutors will shortlist tutors and ensure their availability before sending out tutor profiles to clients. However, KovanLCTutors does not guarantee the availability of tutors if clients respond or reply after 3 days or more. The availability of tutors will thus be subjected to the tutors’ timings and schedules. Hence, we encourage clients to inform coordinators if the tutors are suitable/unsuitable and confirm tutors in the earliest time possible and/or let us know if they are unable to view the tutors' profiles at the moment due to any reason (For example, clients going overseas for the next few days).

 

4) Rates of Tutors

The rates of tutors, as stated on our website, are obtained based on the current market price and tutors’ recent quotations. It is subjected to change anytime and should therefore only serve as a guide. Different rates will be charged by tutors depending on their qualifications, category and experience. For example, ex-school teachers or school teachers will usually charge a higher rate compared to undergraduates/graduates tutors due to the training they have received at NIE, and their experiences and qualifications. KovanLCTutors will try to match tutors whose rates are within the budget stated by clients. However, this will be subjected to the acceptance of the rates by individual tutors. This will depend on several factors, such as the tutors’ qualifications, experience, the convenience of location, and other factors.

 

5) Venue of lesson

By default, tutors will conduct lessons at the residence of clients unless otherwise indicated.

 

6) Confirmation of Assignment

When a tuition assignment has been confirmed, confirmation emails will be sent out to both parties – clients and tutors. This confirmation email will serve as a reminder of the terms and conditions stated in this document, and it will also include full details of the assignment. Upon receiving the confirmation email, clients are deemed to have accepted to be legally bounded by the Terms & Conditions stated in this document. Once the tuition assignment is confirmed, the rate of the tuition assignment is non-negotiable. Clients are required to check the tutor’s credentials and certificates of the tutor on the first lesson and are responsible for ensuring that the tutor’s qualifications are satisfactory.

 

7) Cancellation of Assignment or Change of Tutor

If clients are not satisfied with the tutor, KovanLCTutors will seek for a replacement at no additional charges. Clients are required to pay tutors the number of lessons given before termination.

 

8) Service

KovanLCTutors does not guarantee an improvement in the student's grades but will strive to ensure that tutors deliver lessons to the best of their ability and assist students towards greater academic excellence. KovanLCTutors will conduct stringent procedures to ensure the quality of tutors.

9) Commission Payment

 KovanLCTutors or Associates/Agencies will collect 50% of the tuition fees for the first month as commission upon the completion of 4, 8, 12 or 16 lessons depending on the frequency of the tuition assignment. For example, if the tuition assignment is based on a frequency of two lessons per week, there will then be a total of 8 lessons for the first month, and KovanLCTutors will collect 50% of the tuition fees for 8 lessons. Commission payment is levied on tutors. Hence, clients will make the remaining 50% of the first month’s tuition fees as payment to tutors at the end of the last lesson for the first month. (For example, tutors will receive payment on the 8th session if based on a frequency of two lessons per week) KovanLCTutors will collect commission payment directly from clients by default. Tutors are not supposed to collect commission payment directly from clients, unless under special and mutually agreeable circumstances in which both parties – clients and tutors, will be made aware of the circumstances. An invoice will be sent over to clients after the second week of lessons. For example, if the assignment is based on a frequency of two lessons per week, the invoice will be dated on the 4th session and will be sent through post/email over to clients. Payment is strict to be made within two weeks from the date of invoice. Clients are to take note that the first month’s tuition fee is based on 4 weeks of lessons and not based on the calendar month. If a tutoring assignment is cancelled by the client before tutors complete the agreed number of lessons for the first month, KovanLCTutors will still take 50% of the tuition fees for the total number of lessons delivered for our coordination effort. If lessons are postponed (due to any reason from any party), the postponed lessons are not counted in the commission payment. For example, if the frequency of the tuition assignment is based on two lessons per week – twice per week and 2 lessons had been cancelled due to family overseas trip or holidays, KovanLCTutors will still collect based on 8 lessons and not 6 lessons. In the event of any changes, for example, lessons are postponed or the frequency and duration of lessons have been changed, clients are encouraged to inform us accordingly. During the first month, tutors are not allowed to change the frequency and duration of the confirmed tuition assignment without informing us.

 

10) Typographical errors in invoices

If there are any typographical errors in invoices, KovanLCTutors will resend a new invoice over to clients.

 

11) Indemnity

KovanLCTutors will also not be held responsible for any injury, damages, disputes, conflicts, claims or loss of any kind that arises between tutors and clients. We can only offer our views and suggestions and will not act as an arbitrator or mediator. KovanLCTutors will not be liable for any direct, indirect, punitive or consequential damages arising in connection with the use of this website.

Copyright © 2019 KovanLCTutors Agency. All Rights Reserved.

Stay Connected 
  • Whatsapp
  • Twitter Social Icon
  • Facebook
  • Instagram